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Hold up, you don't want to miss this! 👀 From saving a 101-year-old woman from a burning home to leading on-time holiday deliveries for the 8th year in a row, we’ve been making headlines over the past month. Click the link in our bio to read the full stories. 👆 1️⃣ Happy Returns Leverages AI to Transform $849.9 Billion Reverse Logistics Market As consumers increasingly demand free, seamless returns, Happy Returns’ network of nearly 8,000 Return Bars and AI-driven tools is helping retailers reduce losses, streamline reverse logistics, and maintain customer loyalty in a challenging returns landscape. 2️⃣ UPS is Undergoing One of the Largest Transformations in its Nearly 120-year History Chief commercial officer Matt Guffey explains how a leaner operating model and a sharper focus on healthcare, small and midsized businesses, and international markets are positioning the company for its next era of profitable growth. 3️⃣ Large Parcel Carriers Improved On-Time Delivery During 2025 Peak Season UPS led U.S. parcel carriers in holiday performance for 2025, posting the highest on‑time delivery rate at 97.2%, up from 96.5% in 2024. 4️⃣ UPS Tops BrandSpark Most Trusted Awards for Shipping & Document Services Newsweek and BrandSpark International have released the 2026 BrandSpark Most Trusted Awards, based on feedback from over 35,000 U.S. consumers. UPS was ranked #1 in the Retailer – Shipping & Document Services category, reaffirming its position as the most trusted brand in the space. 5️⃣ ATA Names Three UPS Drivers as Captains for the 2026–2027 America’s Road Team Three UPS drivers were selected as Captains for the 2026–2027 America’s Road Team, joining a group recognized for strong safety records and professional driving. Their inclusion reflects UPS’s ongoing participation in industry initiatives that promote safe driving practices and support a positive public view of the trucking profession. 5️⃣ UPS Driver Rescues 101-Year-Old Woman from Burning Home in Orange County UPS driver Willy Esquivel is being hailed for rescuing 101-year-old Ann Edwards from her burning home in Orange County. 📸 Benjamin Gudex