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From 20 Feb 2026, safety laws apply to community and courtesy transport — even if you’re exempt from holding Operator Accreditation: This includes: 🏨 Hotel transfers 👶 childcare pick-up/drop-off services 🎯 RSL or sports club vans 🚌 Other courtesy shuttles 👩‍⚕️ NDIS services Under the new safety management framework, you’ll need documented Safety Management Plans detailing your actions to deliver safe services, including to: ✅ Maintain vehicles ✅ Monitor drivers ✅ Train staff ✅ Manage risks 📋 You have 6 months to develop and implement your Safety Management Plan. The new laws ensure public passenger services consistently meet people’s expectations regarding safety.