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I feel so gross knowing I was "washing" my underwear in that soup of mould. That is how I described it to my grandpa. He spent thirty years fixing washing machines before he retired. And when I said that to him, he just asked to see the machine. But let me back up. My clothes had started smelling like the absolute worst wet dog and I could not seem to fix it. I had done everything I could think of. I cleaned the washing machine filter. I cleaned the rubbers and the insides of them with white vinegar and with a spray meant to be anti-microbial and anti-fungal. I checked that the water supply itself did not smell. I used baking soda in a cycle at 90°C with nothing in the machine. I poured white vinegar in the detergent drawer and then straight inside the drum on a separate cycle. I used normal detergent at the right dosage. The smell was still there. Worst when the clothes had dried on the clothing rack. Or when they got slightly damp after a walk, when I started to sweat. I washed my husband's work clothes three times in a day and they still stank of dog. He refused to wear them until I could get the smell out. I tried Dr Beckmann. Several hot washes. Still did not help. Calgon had stopped working months ago. Tried doing smaller loads, larger loads, tried bi-carb soda and white wine vinegar and washing machine cleaner, air dryer, tumble dryer. Nothing works. I wasted a load of time with vinegar, bleach, bicarb, empty hot wash, dishwasher tablets and nothing worked very well. There was always that funny lingering damp smell left on the clothes. Then I noticed something I could not explain. The stuff that gets behind the gasket seems to build up even though I keep the gasket clean. And it seems like it is very difficult to take the gasket out and clean behind it. That is when I called my grandpa. He came over the next day. He opened the door of the machine, pulled back the rubber seal, and looked at what was sitting in the fold. Slimy grey-brown buildup coating the crease. Chunks of old detergent film and soaked dog hair cemented into the rubber, sitting there quietly through every single wash cycle I had run. He said: what you are looking at right now is about thirty percent of the problem. I did not understand what he meant. He said the real buildup is not on the gasket. It is behind the drum. Inside the outer tub. In the drain hoses and the sump at the bottom of the machine. Places you will never reach by hand no matter how hard you scrub. He said every machine he ever pulled apart after a year or two looked like this on the inside. In a house with dogs it is always worse. Then he explained something I had never been told. Bacteria in a washing machine do not just float around in the water. They build a structure around themselves to stay anchored and protected. He called it a biofilm. Not a stain. An actual physical structure made from proteins, fats and sugars that bacteria produce so water cannot wash them away. If limescale is a stain, biofilm is a wall. And pet hair makes the wall stronger. It is made of keratin, a fibrous protein that does not drain away in a rinse cycle. It weaves itself into the biofilm layer by layer and binds to it. Like rebar in concrete. Every load feeds it. Every cycle makes it denser. He told me why nothing had worked. Vinegar gets so diluted in a full cycle that it barely touches the surface. It rinses over the biofilm and leaves everything underneath intact. Calgon was designed for limescale, which is a mineral deposit. Limescale is not what is causing the smell. Dr Beckmann and every other tablet on the supermarket shelf. They all use oxygen bleach, which kills bacteria on the surfaces the water physically reaches. But oxygen bleach cannot break down protein or grease. So it knocks back the top of the wall and the colony rebuilds from the layers below within days. That is why the smell always came back. Not because I was doing anything wrong. Because every product I had tried was cleaning the surface of something that lives much deeper. I asked him what actually breaks it down. He said: enzymes. Three specific ones, working together. Protease dissolves the protein in pet hair and the structural scaffold of the biofilm. Hair is made of keratin and protease is the only chemistry that dissolves it inside a domestic machine. Nothing in vinegar or any cleaner off the supermarket shelf touches keratin. Lipase strips the fat layer from pet dander and skin oils. That grease is what bacteria feed on to produce the musty smell. Take it away and they cannot survive. Alpha-amylase dissolves the detergent and softener film that traps everything against the drum and seal, so once that film breaks apart, everything stuck to it is exposed. Without amylase the other two enzymes work on parts of the problem and leave the core standing. All three together do not just suppress the biofilm. They take it apart completely. Then he reached into his bag and pulled out a small tablet. He dropped it in the drum and said: run a hot cycle. I watched it fizz up and the foam went into every part of the machine. Behind the drum, into the gasket folds, down into the drain. When the cycle finished he pointed at the water sitting in the drum. It was dark brown. Not the white foam from the tablets I had been using. Not clear water. Dark brown, with flecks of dissolved matter floating in it. He said: that is the biofilm. Months of it, coming out of your machine for the first time. I had been cleaning that machine for two years. He told me this was the only tablet he had found with all three enzymes listed by name on the label. It is called PrimeDrum. One tablet in the drum. Hot cycle. Every two weeks. I opened the door the next morning and there was nothing. Not fragrance. Not that damp note I had stopped noticing until it was gone. Just clean air. I ran my husband's work shirts through the next load. He put them on the following morning and said: did you change detergent? I just told him I had finally cleaned the machine properly. I just want nice smelling clothes again. That is all I ever wanted. Two months later, that is what I have. PrimeDrum is formulated specifically for pet households, where hair, dander and organic residue create the kind of buildup standard cleaners were never designed to handle. It has already cleared the smell for over 10,000 pet owners. Right now it is buy two, get one free with free delivery. And it comes with a 60 day money back guarantee. If you have been trying everything and your clothes and your machine still smell, it is worth taking a look. The link is below. https://primedrum.com/pages/7-reasons-to-use-enzyme-cleaner-tabs