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WE ARE HIRING! Client Services Agent, Dm Africa Holdings is a registered Insurance Broker and Authorised FSP (52346) provider, we are in search of a Client Services Agent at our Durban Offices!.. Whatsapp: +27 83 235 4310 Email: [email protected] [email protected] Telephone: +27 32 866 0362 Main Duties and Responsibilities but not limited to: • Developing effective communication platforms for clients and staff. • Inspiring repeat business from clients. • Conducting customer service workshops and presentations. • Monitoring and measuring client satisfaction. • Liaising with different departments about client queries. • Offering advice to clients on services and products. • Developing surveys and capturing client information. • Participating in marketing campaigns. • Dealing with client requests and troubleshooting problems. • Supervise customer service team. • Respond to customer inquiries. • Develop procedures. • Focus on customer satisfaction. • Train staff. • Develop goals and report progress. • Supporting and promoting process improvement methodologies and best practices that enhance claims service and increase employee satisfaction and engagement. • Manage and handle all claims in accordance with the company’s Minimum Standards, internal procedures and any local regulations. • Support the underwriters by keeping them informed of claims developments. • Monthly formal feedback and coaching sessions with direct reports. • Monitoring and reporting key performance metrics and providing regular trend analysis. • Assisting with recruitment, hiring, training and development of staff. • Supporting claims initiatives and projects as assigned. • Contributing to the team’s success by partnering with others to review operating procedures and processes, ensuring that the best possible service is maintained, and the ultimate customer experience is provided. • Assisting with quoting for staff. • Assist any member of the team if they need help. With regards to Netcare: • Morning meetings for motivation and the day before Stats. • Oversee the daily tasks from time to time during the day. • Get all relevant documents for trainee to sign.