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When a client hits a wall, the instinct is to help them through it. Ask a better question. Offer a reframe. Move the conversation forward. But that instinct — the one that makes you a good coach — is also the thing that prevents the deeper shift. Real transformation happens in the pause. When you stop fixing and start staying present with what's actually happening in the room — that's when the client's mind reorganizes itself. That's when new insight emerges. Dr. Marcia Reynolds, MCC, has built a complete framework around this principle. In a free 60-minute masterclass, she walks through the method step by step — designed for HR leaders, L&D professionals, and coaches working inside organizations. The Missing Skill: How to Push Clients Past Their Limits Without Losing Their Trust. 4 live sessions available. Select your preferred time on the registration page. Register for Free.