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🖍️ Job Post @wacay.official — Ecommerce & Admin 📺⌨️ Full-Time Hybrid — Chidlom, Bangkok Apply: [email protected] Responsibilities: Customer Service (Chat & Online Support) → Respond to customer inquiries via Line, Instagram DM, Facebook Inbox, email, and other online channels in a polite, friendly, and brand-aligned tone. → Provide accurate product information including sizing, pricing, stock availability, and promotions. → Assist customers with order-related issues such as address changes, payment errors, or delivery updates. → Handle exchange/return cases and coordinate with the warehouse team. → Collect customer feedback and share insights with the team to improve service quality. Ecommerce Operations → Process daily online orders and ensure accuracy of order details. → Coordinate with warehouse and logistics partners to ensure timely and correct fulfilment. → Support new product uploads: product information, descriptions, pricing, images, color/size variations. → Monitor and update website stock levels and product data. → Track parcel status, manage damaged/claim cases, and support refund procedures. → Assist in preparing ecommerce performance reports and identifying customer or product trends. (↘︎)