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🚨 We Are Hiring – Client Engagement Supervisor | Kolkata Aussie Pathways is looking for a results-driven Client Engagement Supervisor to lead our telecalling team responsible for converting leads into consultation appointments at our Salt Lake Sector V office, Kolkata. Company Overview Aussie Pathways is a Kolkata-based global education and immigration consultancy helping students and professionals build international careers through skilled migration and study abroad pathways. This role is critical in ensuring our telecalling team brings qualified and serious candidates to the consultation stage. Role Overview This is a telecalling team leadership role focused on lead qualification and consultation booking. You will be responsible for: ✔ Managing the telecalling unit ✔ Driving lead engagement and qualification ✔ Ensuring consistent consultation bookings ✔ Training and improving telecaller performance This is not a closing role — the focus is on building a high-performing front-end sales pipeline. Key Responsibilities 🔹 Telecalling Team Management - Supervise telecallers handling fresh leads and follow-ups - Ensure daily, weekly and monthly calling and booking targets are met 🔹 Lead Qualification & Consultation Booking - Ensure leads are properly engaged, filtered and qualified - Drive the team to convert leads into scheduled consultation sessions - Monitor call quality, follow-up discipline and conversion rates 🔹 Training & Team Development - Train telecallers on sales scripts, objection handling and communication - Conduct mock calls, coaching sessions and performance reviews - Build a disciplined and process-driven team 🔹 Call Monitoring & Escalation Handling - Monitor calls and review recordings when required - Handle critical or escalated calls when needed - Support team in managing difficult conversations 🔹 Performance Tracking & Reporting - Track key metrics such as: - Calls made - Lead contact rate - Follow-up efficiency - Consultation booking rate - Report performance insights to management 🔹 Hiring & Team Building - Assist in hiring and onboarding new telecalling executives - Identify training needs and improve team capability Core Requirements ✔ 3–4 years of experience in telecalling or inside sales team management ✔ Proven ability to drive lead engagement and appointment booking performance ✔ Strong communication and sales leadership skills ✔ Experience in training and managing telecalling teams ✔ Good understanding of sales pipelines and follow-up strategies Good to Have • Experience in immigration or education consultancy industry • Familiarity with CRM systems and lead management tools 📍 Location: Kolkata (Work From Office)